PRIVACY NOTICE
Last updated: March 2026
1. Who we are
Elizabeth George Architecture Ltd ("we", "us" and "our") is the controller of personal data collected through this website.
Company number: 11143760
Registered office: Black Horse Chambers, 231 Elliott Street, Tyldesley, Manchester, United Kingdom, M29 8DG
Studio / correspondence address: The Old Stables, Capesthorne Hall, Congleton Road, Siddington, Macclesfield, UK
Telephone: 01625 801170
Email for privacy enquiries: info@elizabethgeorge.co.uk
2. What this notice covers
This notice explains how we collect, use and protect personal data when you:
- visit www.elizabethgeorge.co.uk;
- complete a contact form on our website;
- upload files or send us documents through the website;
- contact us by phone or WhatsApp using the details shown on the website; or
- otherwise communicate with us through the website.
If your enquiry progresses into a project or formal appointment, we may provide additional privacy information relevant to our professional services.
3. Personal data we collect
We may collect and use the following personal data:
- your name, email address, telephone number and other contact details;
- information you give us about your enquiry, property or proposed project, such as location, scope, design preferences, budget, timing and other background information;
- files you upload or send to us, such as plans, drawings, photographs, reports, surveys or other documents, which may include personal data;
- records of your communications with us;
- technical and usage information, such as IP address, browser type, device information, pages viewed, date and time of access, referring website and cookie preferences;
- information processed through website security tools, including reCAPTCHA; and
- where relevant, your testimonial, feedback, comments or project information if you agree to us publishing a review or case study.
If you send us personal data about another person, you should ensure that you are entitled to share it with us.
Please do not send highly sensitive or special category personal data unless it is genuinely necessary for your enquiry.
4. How we collect personal data
We collect personal data:
- directly from you when you complete forms, upload files, call us, send a WhatsApp message or otherwise contact us;
- automatically when you use our website, through cookies, server logs and similar technologies; and
- occasionally from other people acting on your behalf or involved in your project, such as family members, consultants, contractors or advisers.
5. How we use personal data and our lawful bases
We may use personal data for the following purposes:
- To respond to your enquiry and arrange consultations.
Lawful basis: legitimate interests and/or taking steps at your request before entering into a contract.
- To review information and documents you send us so that we can assess whether we can assist with your project.
Lawful basis: legitimate interests and/or taking steps at your request before entering into a contract.
- To communicate with you about our services, proposals and possible appointments.
Lawful basis: legitimate interests and/or contract.
- To provide services and manage a client relationship if you appoint us.
Lawful basis: contract and legitimate interests.
- To administer our business, keep records, deal with complaints, obtain professional advice and protect our legal position.
Lawful basis: legitimate interests and, where applicable, legal obligation.
- To operate, maintain and secure our website and forms, including preventing spam, fraud and misuse.
Lawful basis: legitimate interests.
- To use cookies and analytics tools to understand website traffic and improve website performance and user experience.
Lawful basis: consent where required by law, and otherwise any lawful basis available to us under applicable law.
- To publish testimonials, reviews, case studies or approved project material where you have agreed to this.
Lawful basis: consent and/or legitimate interests where appropriate and agreed.
We do not use personal data collected through this website to make solely automated decisions about you that have legal or similarly significant effects.
6. Cookies, analytics and reCAPTCHA
Our website uses cookies and similar technologies to operate the site, analyse traffic and improve website experience.
Where required by law, we will ask for your consent before setting non-essential cookies or similar technologies. You can refuse non-essential cookies using our cookie banner and you can also manage cookies through your browser settings.
We use Google reCAPTCHA on website forms to help detect and prevent spam, fraud and abusive automated submissions. reCAPTCHA may process technical and interaction data for this security purpose. Our lawful basis for using reCAPTCHA is our legitimate interests in protecting our website and enquiries from misuse.
If you would like more detail about the cookies or similar technologies currently in use on our website, please contact us at info@elizabethgeorge.co.uk.
7. WhatsApp
If you choose to contact us via WhatsApp, your message, phone number and any information you share through that service will also be subject to WhatsApp's own privacy practices and terms.
Please avoid sending highly sensitive personal data via WhatsApp.
8. Who we share personal data with
We may share personal data where reasonably necessary with:
- our website host, IT providers and software service providers;
- website security, analytics and anti-spam providers, including reCAPTCHA;
- WhatsApp / Meta, if you choose to communicate with us via WhatsApp;
- our professional advisers, including accountants, insurers, brokers and solicitors;
- consultants, contractors, planning professionals or other third parties where needed to respond to your enquiry or progress a project and where lawful to do so;
- regulators, courts, law enforcement agencies or public authorities where required; and
- any purchaser, successor or adviser in connection with a business reorganisation, sale or restructuring.
We require service providers acting on our behalf to process personal data only as needed and to keep it appropriately protected.
9. International transfers
Some of our third-party providers may process or store personal data outside the United Kingdom.
Where personal data is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with UK data protection law.
10. How long we keep personal data
We keep personal data only for as long as reasonably necessary for the purposes described in this notice.
As a guide:
- general website enquiries and related correspondence are usually kept for up to 24 months after our last meaningful contact;
- files and documents sent with an enquiry are usually kept for up to 24 months unless longer retention is reasonably necessary;
- if you become a client, we may retain project and client records for the duration of the appointment and usually for up to 12 years after completion, or longer where reasonably needed for insurance, tax, regulatory or legal purposes;
- financial and accounting records are kept for the periods required by law.
11. Your rights
Subject to applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request erasure of your personal data;
- request restriction of processing;
- object to processing based on legitimate interests;
- request transfer of certain personal data to you or another organisation;
- withdraw consent at any time where we rely on consent; and
- complain to the Information Commissioner's Office (ICO).
To exercise any of these rights, please contact us at info@elizabethgeorge.co.uk.
12. Third-party links
Our website may contain links to third-party websites or services, including WhatsApp, Google or mapping / directions services. Those third parties are responsible for their own privacy practices and we encourage you to review their privacy information.
13. Children's privacy
Our website is not directed at children and we do not knowingly collect personal data from children through it.
14. Changes to this notice
We may update this privacy notice from time to time. Any changes will be posted on this page and the latest version will apply from the date shown at the top.